State Farm® Insurance Agent Jimmy Hoesan

"Very good customer service"

"Bear with me, I have a lot to say—-especially after seeing that this office somehow has a 5-star rating. Though many of my issues are with State Farm at large, I’ve been with this office specifically the last 6 years and they’ve been far and away the worst agents I’ve had in 20+ years at State Farm. Recently I had my first failed payment in the entire time I’ve had coverage. This was 100% on me as I closed a credit card and forgot it was set as the auto pay option for our insurance. The app/website takes a day or two before it resets and allows you to make payment. I immediately made payment and set a new account in my wallet. About an hour later Jimmy’s office left me a voicemail saying they were giving me a “friendly reminder” to pay my bill and that I had a “grace period until February 27 to pay”. Having already made the payment I didn’t think anything of it and disregarded. Fast forward to today. I just received a letter from State Farm notifying me that they were dropping my coverage and that my policy was being canceled. I’m still waiting to hear back from the office but once I saw the supposed 5-star rating I had to make other consumers aware. And as background—-20+ years as a client, zero claims, zero tickets, 1 missed payment that was immediately rectified. I’ve been giving them free money for over two decades and I’m dropped that easily? I’ll wait to see what the office says and possibly take the review down but if you’re shopping for insurance and see this, please ask yourself if you’d like to be treated this way by your insurance provider. This review doesn’t even go into detail on all the games and tricks they’ve pulled to raise my rates over the years or the disappearing act they pulled with my renters insurance. I’ll save that for another review. Thank you for your treatment of a loyal customer, State Farm. EDIT: The comment responding to this from Jimmy’s office is actually a perfect example of the customer service that I’ve received so far. Jimmy and I spoke on the phone at 09:07. Jimmy started the call by telling me I still had not made payment and made me show him proof that I did. Then, Jimmy explained that there must have been a delay in the posting. Even after that conversation Jimmy’s office posted this reply to my review around 09:30. Even after I was forced to show proof that I paid despite the app clearly showing I made payment on 2/13. If I can see that on my end, and it’s State Farm’s system, how can you not see that on your end? I’ll say it again—-terrible customer service. This isn’t how you treat a loyal client of 20+ years. If I did this with my clients I wouldn’t have any left."

"Bryant was extremely helpful and very well-versed in what he does. He saved me a lot of money and I really appreciate that. I’m grateful that I’m back with State Farm a reputable company which I don’t have to worry about or argue with all the time!!! GLAD TO BE BACK WITH YOU❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹"

"Very thorough very helpful thanks Jimmy"

"So great and friendly"

"My agent Brian was very helpful, with giving me a quote and which add-on I wanted as well. Very patience and understanding with reaching back out to him."

"Amazing customer service and my Agent Jimmy was patient with me. I appreciated that."

"Brian is 5 stars. Beyond helpful, polite and knowledgeable. Great laugh and made our policy transition very smooth. Thanks again Brian!"

"Brian is absolutely the best agent. I went from Geico to State Farm. Just because the customer service is so much better. Brian is the GOAT 🐐 when it comes to insurance 😀"

"I had a fantastic experience with my State Farm Insurance Agent, Jimmy Hoesan! I was particularly impressed when he reviewed my insurance policy declaration page and made the necessary updates that helped my family save money. He is a sincere & honest person whom I would recommend without any reservations to my friends and family. His expertise extends to various types of insurance (Auto, Home, Renter's, Life Insurance, etc.), making him the go-to person for all your insurance needs. You can trust him to provide the best advice and service."

"Big thank you to Andrew L! He helped me with multiple quotes and I was able to find a good price for my auto insurance. I appreciate that he was so patient and very very helpful. Very great customer service. I appreciate it so much that he helps you find a price that works for you."

"Andrew is very nice and helpful."

"Very nice guy. Explained everything great. Would definitely recommend"

"William was very helpful and patient. Informative as well as answering all my questions. I’m very happy with the service I received because I just had moved in from Idaho, and I was struggling to find an affordable insurance. Thanks you!"

"Insurance agent is very polite and knowledgeable. He is also able to help you get you exactly what you need"

"Got the quote I wanted and was more then please with agent Bryant for going above and saving me some money."

"Like many others, I was in a tight situation after being laid off. I had to pick and choose bills. Unfortunately, losing my auto insurance was one I had to lose. Once, I was able to slightly get back on my feet, I started searching for new auto insurance and William Jordan reached out numerous times. He was genuine enough to understand and show empathy with all the patience and work he put in to helping me get coverage. Sometimes, you just need a friend to talk to and help your situation out by being human. Thanks, William. You are much appreciated."

"Bryant was extremely helpful and professional. Great to have an insurance agent that knows customer service! Thanks again for everything!"

"Professionalism, Courtesy and Immediate Action. Affordability of services requested."

"Shout out to Bryant for helping me get set up and taking the time to answer all the questions I had. Like a good neighbor he really was there."

"Jimmy is professional agent and very helpful, He really great, awesome and recommended"

"Very helpful, patient, saved me a bunch of money"

"Andrew was very polite and patience with me. And knows the insurance products very well."

"Love Andrew, so nice and polite and efficient!"

"It was a pleasure doing business with William at State Farm. He was very helpful and informative. He not only answered all of my questions but also provided me with several options to choose from. He had a great attitude and very nice demeanor. This is the kind of business attitude I appreciate."